ESSENTIALLY TAS TERMS & CONDITIONS – effective 22 September 2019
Thank you for choosing Essentially Tas. Please read our terms and conditions carefully before you make your booking. Email or call us on 03 62981441 with any queries.
PAYMENTS & BOOKING CONFIRMATION:
When you book with us, we hold your accommodation for you exclusively.
To secure your booking, we require a minimum non-refundable deposit of 20%.
The balance of payment will be charged to the same credit card that was used to pay the deposit (unless we are informed otherwise), 14 days prior to your arrival. Full payment is required for bookings made within 14 days of arrival.
Confirmation and receipt of payment will be forwarded by email- please check your booking details advise us immediately if there are any discrepancies or changes required.
All quoted tariffs are inclusive of GST where applicable.
CHANGES AND CANCELLATIONS
A non refundable deposit is required to confirm your booking. Cancellations within 14 days of arrival are subject to full tariff and no refunds will be offered.
Essentially Tas does not offer refunds or reschedule bookings due to weather events, traffic delays or natural disasters. You are encouraged to take out travel insurance to cover such events. No refunds will be given for late arrivals, early departures or unused days of your holiday rental property reservation.
CLEANING AND SERVICING:
Your cottage is fully self-contained and we do not offer a daily housekeeping service. We are however always happy to oblige with fresh linen etc where required! Please contact reception with any requirements for fresh linen or other amenities.
We ask that accommodation is left in a clean and tidy state on departure, with all crockery/utensils washed and put away. In the event of breakages, damage, stained/soiled linen ore excessive cleaning requirements an extra cleaning fee will be charged to the guest account.
BREAKAGES/DAMAGES: We expect the accommodation is returned to us in the condition presented on arrival. Breakages or damages not caused by normal wear and tear will be charged to you.
FAILURE OF SERVICES OR EQUIPMENT/APPLIANCES
We make every effort to ensure the property is spotlessly presented for your stay. If you note any issues, please contact us immediately so that we can remedy this. We will do our very best to get the item or serviced fixed, restored or replaced as quickly as possible.
LIABILITIES: No responsibility is taken for personal items left on premises during or after departure. We do not accept liability for any injury, damage, loss or additional expenses caused directly or indirectly by events which are beyond our control.
SELECTED Essentially Tas properties are designated Pet Friendly. Please check individual property descriptions for pet policy.
Pets are not permitted unless specifically noted in your booking and paid for where applicable.
Your accommodation is equipped with a BBQ for your use and enjoyment. We expect that the BBQ will be left in the condition in which you find it, please ensure that you clean it thoroughly after use. A $40 cleaning fee will be applied for unclean BBQs.
Smoking is not permitted inside any of our accommodation. If you need to smoke, please do so away from the property to ensure that the smoke does not enter. If evidence of smoking inside the property is detected, you will be charged for steam cleaning of carpets and furniture, laundering of all soft furnishing and linen, plus replacement of linen where necessary.
If we are unable to accommodate incoming guests due to smoke taint we will also reserve the right to charge one full night’s accommodation tariff in addition to the fee for laundering of smoke tainted furnishings.
Number of guests
The number of guests must not exceed the number stated on the booking confirmation notice or subsequently agreed in writing or email
Additional persons (including infants) will incur an additional charge
Check in and check out
Standard check in time is from 2pm.
Standard checkout time is 10a.m, unless pre- arranged otherwise. We do offer a late 12 noon checkout for a fee of $40, subject to availability.